Case Study: High-Volume Hiring for a Magical Park & Resort

Client Overview

One of the country’s most beloved amusement parks and resorts, renowned for delivering world-class entertainment and hospitality, faced a critical staffing need ahead of peak season. The challenge: rapidly hiring 350 hospitality roles across key departments, including:

• Customer Service

• Parking Lot Attendants

• Public Space/Janitorial

• Engineering

• Food & Beverage Associates

The Challenge

With seasonal volume surging and guest expectations higher than ever, the internal HR team was stretched thin. They needed a high-quality, scalable recruitment solution that could meet tight deadlines without compromising candidate experience or brand standards. Past reliance on job boards and external staffing agencies had led to high turnover and costly fees. Emerge Talent provides industry recruiting services to avoid these issues.

Our Solution

Emerge deployed a customized, on-the-ground talent recruitment solutions team built to move fast and deliver results:

• 2 Senior Hospitality Recruiters to drive strategy and candidate engagement

• 1 Recruiting Coordinator to manage scheduling, compliance, and candidate experience

• 7 Branch Resources to support sourcing, screening, and outreach across multiple channels

Key strategies included:

• Passive Candidate Sourcing: Rather than relying solely on job boards, Emerge implemented proactive search tactics to identify and engage high-quality candidates, including those not actively seeking new roles.

• Centralized Hiring Strategy: Emerge partnered closely with the internal HR team to streamline communications and align hiring priorities across all business units.

• Hiring Funnel Optimization: Our team refined candidate screening, interview processes, and onboarding workflows to improve efficiency and reduce drop-off.

Results & Impact

✅ $750,000 in agency fee savings

By bringing recruitment in-house and reducing third-party dependency, we significantly cut sourcing costs.

✅ 34% reduction in turnover

Through targeted, quality-focused sourcing and better role alignment, we improved employee retention across departments.

✅ Fully staffed for peak season

All 350 roles were filled on time, enabling the park to deliver exceptional guest experiences and maximize seasonal revenue.

Conclusion

This engagement proved that with the right recruitment team and strategy in place, even the most ambitious high-volume hiring goals can be met efficiently, cost-effectively, and with long-term impact. By focusing on quality over quantity and building strong internal collaboration, we helped the client not only hire, but hire better.